Returns & Refunds
Return and credit of goods
We have a 7 day product return policy from receipt of delivery. When returning goods for credit, please use our contact page to obtain a Return Authorisation number (RA). RA numbers for warranty and credit returns are valid for 14 working days only. All products returned for credit must be in pristine, unopened condition with all seals intact. Opened, damaged or soiled products will not be accepted.
All inward freight will be the responsibility of the sender. We will not cover the cost of freight. Please return the product to our warehouse (this will be provided at time of contact) with the RA number clearly written on a sticky label on the outside of the shipping carton - do not write directly onto the carton. If the RA number cannot be identified the product will be returned immediately at your expense.
Any refunds will not be paid until such time as goods returned have been receipted in our warehouse and inspected. This process normally takes 2-3 weeks. Once this is completed, a refund will be paid into the bank account you originally used to pay for the product, excluding any restocking fees, freight, credit card or other costs. Refunds will not be paid on goods that have been opened, damaged or soiled.
Products supplied on a "No Return" basis can not be returned to us unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement.
Dead on arrival products (DOA)
Should a product be received which is dead on arrival, notify us via our contacts page within 7 days of delivery. Proof of purchase is required.
Once we have identified the product, a Return Authorisation (RA) number will be issued.
We will arrange for the goods to be shipped to our warehouse. We will not pay for the freight of the goods unless we have made the shipping arrangements. The RA number should be clearly written on a sticky label placed on the outside of the shipping carton - do not write directly on the carton. If the RA number cannot be identified, the product will be returned immediately at your expense. If proof of purchase is required, a copy of the sales invoice must be included with the shipment. We will attempt to replace the product within five working days of its receipt - stock level dependant. Replaced products will be returned in their original packaging. If a product returned as "dead on arrival" is found not to be faulty, you (the customer) will be charged a no-fault fee of $100.
We will, under instruction from its vendors, discontinue some products from time to time. Your right to return these discontinued products may be limited.